Shipping policy

 

This Shipping Policy applies to purchases made through heathceramicsx.shop.

1. Free Standard Shipping

We provide:

Standard Shipping: FREE on all orders

There is no minimum purchase requirement for standard shipping unless a different shipping option or promotion is clearly stated during checkout.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

Delivery estimates may vary depending on destination, order processing, carrier operations, customs procedures where applicable, public holidays, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

The 15–20 day timeframe is an estimate and should be read together with any mandatory delivery rights provided under applicable UK consumer law.

3. Order Processing

After an order is successfully submitted and payment is authorised, the order will enter processing.

Customers may receive:

  • An order confirmation;
  • A dispatch confirmation;
  • Tracking information where available;
  • Delivery-related notifications.

Orders may require additional verification where our systems identify possible payment, fraud, security, or address issues.

4. Delivery Address

Customers are responsible for entering a complete and accurate delivery address during checkout.

Please check:

  • Recipient name;
  • Street and building information;
  • Flat or unit number;
  • Town or city;
  • Postcode;
  • Country;
  • Contact information.

If you discover an address error, contact info@heathceramicsx.shop immediately.

We will make reasonable efforts to update an address before dispatch, but changes cannot be guaranteed after the order has entered fulfilment or shipping.

5. Tracking

Where tracking is available, tracking details may be sent by email after dispatch.

Tracking information may take some time to update after a shipment is first registered with the carrier.

6. Multiple Parcels

An order containing several products may occasionally be shipped in more than one parcel.

If this occurs, parcels may arrive on different dates. Receiving only part of an order does not necessarily mean that the remaining items are missing.

7. Delivery Delays

Although we aim to deliver orders within the estimated 15–20 day timeframe, delays may occasionally occur due to circumstances such as:

  • Carrier congestion;
  • Severe weather;
  • Public holidays;
  • Customs processing;
  • Transportation disruption;
  • Incorrect delivery information;
  • Security checks;
  • Events outside reasonable control.

If your order is significantly delayed, please contact:

info@heathceramicsx.shop

We will review available tracking information and assist with the shipment.

8. Lost Parcels

If tracking indicates that a parcel has not progressed for an unusual period or the order has not arrived, contact our customer service team.

We may open an investigation with the carrier.

Depending on the results of the investigation and applicable legal requirements, an appropriate remedy may include replacement or refund.

9. Parcels Marked as Delivered

If tracking shows a parcel as delivered but you cannot locate it, we recommend first checking:

  • The delivery location;
  • Other members of the household;
  • Reception or building management;
  • Safe places around the property;
  • Neighbours where appropriate;
  • Any delivery photograph or carrier notification.

If the parcel still cannot be located, contact info@heathceramicsx.shop promptly.

10. Damaged Packages

If a parcel or item arrives damaged, please photograph the packaging and affected product where possible and contact us at:

info@heathceramicsx.shop

Please include your order number and a description of the issue.

11. Failed Delivery or Incorrect Address

If delivery fails because the customer supplied an incomplete or incorrect address, additional delivery arrangements may be necessary.

We will review such situations individually and will not restrict any rights that customers have under applicable law.

12. Customs and International Transportation

Where an order crosses international borders, customs procedures may affect delivery times.

Any taxes, duties, or import charges will be handled according to the information presented during checkout and applicable laws.

We will not intentionally impose undisclosed mandatory charges after checkout.

13. Cancellation and Returns

Shipping-related cancellation and return rights are explained in our Return and Refund Policy.

UK distance-selling rules provide cancellation protections for many online purchases and require retailers to provide specified pre-contract information.

14. Contact

For shipping enquiries:

heathceramicsx.shop
Email: info@heathceramicsx.shop
Website: heathceramicsx.shop

Shipping Cost: Free Standard Shipping
Estimated Delivery Time: 15–20 days