Privacy policy

 

This Privacy Policy explains how heathceramicsx.shop collects, uses, stores, shares, and otherwise processes personal information when you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with our online store.

We are committed to handling personal information responsibly and in accordance with applicable UK data protection requirements.

1. Information We Collect

Depending on how you interact with our store, we may collect:

Information You Provide

This may include:

• Name;
• Billing address;
• Delivery address;
• Email address;
• Telephone number;
• Order information;
• Products purchased;
• Account information;
• Customer service communications;
• Return and refund information;
• Marketing preferences;
• Other information you voluntarily provide.

Payment Information

Payments may be processed by Shopify and authorised third-party payment providers.

Payment information may include payment card details, billing information, transaction information, and payment verification information.

We generally do not directly store complete payment card details where those details are handled securely by authorised payment providers.

Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Device identifiers;
• Cookie information;
• Website activity;
• Pages viewed;
• Referral information;
• Approximate location derived from technical information;
• Shopping and checkout activity.

2. How We Use Personal Information

We may process personal information to:

• Process and fulfil orders;
• Arrange payment;
• Provide delivery and tracking;
• Process returns and refunds;
• Communicate with customers;
• Provide customer support;
• Maintain customer accounts;
• Detect and prevent fraud;
• Secure our website;
• Comply with legal obligations;
• Maintain transaction and accounting records;
• Improve our website and services;
• Analyse website performance;
• Personalise customer experiences where permitted;
• Send marketing communications where permitted;
• Establish, exercise, or defend legal claims.

3. Legal Bases for Processing

Depending on the circumstances, we may process personal information because:

• Processing is necessary to perform a contract with you or take steps at your request before entering into a contract;
• Processing is necessary to comply with a legal obligation;
• Processing is necessary for our legitimate interests or those of a third party, where applicable and appropriate;
• You have provided valid consent;
• Another lawful basis permitted under applicable UK data protection law applies.

UK privacy information should identify the applicable purposes and lawful bases for processing.

4. Shopify

Our store is hosted using Shopify's commerce platform.

Shopify may process personal information in connection with providing its platform, checkout, security, analytics, fraud prevention, customer features, and related services.

Shopify maintains its own privacy information explaining how it processes personal information through its services. Shopify also provides merchants with customer privacy configuration tools.

5. Sharing Personal Information

We may share information where reasonably necessary with service providers such as:

• Shopify;
• Payment processors;
• Banks and card networks;
• Shipping carriers;
• Fulfilment partners;
• IT and hosting providers;
• Analytics providers;
• Customer service providers;
• Fraud prevention and security providers;
• Professional advisers;
• Regulators, courts, public authorities, or law-enforcement bodies where legally required.

We do not disclose personal information arbitrarily. Where required, appropriate contractual, organisational, and technical measures are used.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, local storage, and similar technologies to:

• Operate essential website functions;
• Remember preferences;
• Maintain shopping cart functionality;
• Support checkout;
• Measure website performance;
• Prevent fraud;
• Understand website usage;
• Support advertising and marketing where permitted.

Where consent is required for non-essential cookies or similar technologies, customers will be provided with appropriate privacy choices through the store's cookie or customer privacy controls.

Shopify provides customer privacy settings that merchants can configure for relevant regions.

7. Marketing Communications

Where permitted by applicable law, we may send information about products, promotions, or other store updates.

Where consent is required, marketing communications will be sent on the basis of appropriate consent.

You can unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting:

info@heathceramicsx.shop

Service-related communications concerning orders, payments, security, returns, or customer support are not marketing communications and may continue where necessary.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer service, maintaining business and tax records, preventing fraud, resolving disputes, and complying with legal obligations.

Different categories of information may therefore be retained for different periods.

9. International Transfers

Shopify, payment processors, service providers, logistics partners, or other providers may process information in countries outside the United Kingdom.

Where personal information is subject to restricted international transfer rules, appropriate mechanisms and safeguards will be used where required by applicable law. UK data protection rules contain specific requirements for international transfers of personal information.

10. Your Privacy Rights

Subject to applicable law and relevant exemptions, you may have rights concerning your personal information, including rights to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to certain processing;
• Request data portability where applicable;
• Withdraw consent where processing is based on consent;
• Raise concerns regarding how personal information is processed.

UK data protection law provides individuals with a range of information rights, including access and objection rights.

To submit a privacy request, contact:

info@heathceramicsx.shop

We may need to verify your identity before processing certain requests.

11. Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect account credentials and devices.

12. Children's Privacy

Our store is intended for customers capable of entering into legally valid purchases.

We do not knowingly seek to collect children's personal information for purposes inconsistent with applicable law.

13. Complaints

If you have concerns regarding our processing of personal information, please contact us first at:

info@heathceramicsx.shop

You may also have the right to complain to the UK Information Commissioner's Office where applicable. ICO guidance requires privacy notices to explain relevant rights and how individuals can raise concerns.

14. Changes to This Privacy Policy

We may update this Privacy Policy where necessary to reflect changes to our services, technology, business practices, or legal requirements.

The latest version will be published on heathceramicsx.shop.

15. Contact

heathceramicsx.shop
Email: info@heathceramicsx.shop
Website: heathceramicsx.shop